CLEFT HELPLINE – 1800 103 8301

Go Back

Refund and Cancellation Policy

bo
  1. You will provide authentic, correct, and true information while completing the process for online donation. Smile Train India reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Smile Train India has the right in its sole discretion to reject the donation.
  2. If donor feels that, he/she made an error in donation amount/purpose or any other parameter, kindly let Smile Train India know about such error within 5 working day by email to donorsupport@smiletrainindia.org, we shall rectify any such parameter requested by you whenever possible.
  3. In case a donation is registered under monthly/regular giving donation program, the donor may intimate us at donorsupport@smiletrainindia.org to stop the donation from the next debit cycle, with a notice period of 10 working days preceding the periodic debit date and the requests received later than 10 working days shall be effective in the succeeding month/ debit cycle. Smile Train India shall intimate the donor about the deactivation and an email confirmation will be sent within 3 working days to the donor's registered email ID once deactivated.
  4. We will be happy to refund the donation provided the donor informs Smile Train India via email (donorsupport@smiletrainindia.org) or contact us on our number 011-49295700 or 011-47856300 between 10am to 5.30pm, Monday–Friday and claims her/his refund within 5 working days from the date of donation.
  5. Smile Train India offers a refund policy to the donors only in case there has been an error/technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.
  6. A refund is issued only via bank transfers – NEFT/RTGS/A/c Payee Cheque in the name of donor and is dispatched within 30 working days of such requests validated as per above policy.
  7. No refund is processed for any donation or to any donor in case of:
    1. Any bank charges incurred by donor in case of bounce payments through cheque/mandate/ENACH/NACH/Standing Instructions
    2. Once a tax benefit certificate/ 80G receipt has been issued in the donor's name
    3. No refund/cancellation request for the donated amount by any donor will be entertained for online donations through the online payment gateway after 5 working days unless there is a fraud notification from our Payment Gateway Service Providers.
  8. For any other information on your online donations kindly write to donorsupport@smiletrainindia.org or call us at +91-11-49295700 or 011-47856300 between 10am to 5.30pm, Monday–Friday.